Refund policy
Return and Refund Policy
At Vital Docs, we are committed to providing high-quality supplements to support your health and wellness journey. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure your peace of mind.
Returns
- You may return any unopened and unused product within 30 days of the purchase date for a full refund.
- Opened products may be eligible for a partial refund or store credit at our discretion, based on the condition of the item.
- To initiate a return, please contact our customer support team at thevitaldocs@gmail.com with your order details.
Refunds
- Once we receive your return, we will inspect the product and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product).
Exchanges
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery for a replacement at no additional cost.
Non-Returnable Items
- Items purchased through third-party sellers or distributors.
- Products that are more than 30 days past the purchase date.
- Items that have been significantly used or altered.
How to Start a Return
- Email us at thevitaldocs@gmail.com with your order number and reason for return.
- Ship the product back to the return address provided.
- Once we receive and inspect the item, we will process your refund or exchange.
We appreciate your trust in Vital Docs and are here to ensure your satisfaction. If you have any questions, feel free to reach out to our team.